Returns & Refunds

MARTINE Hospitality carries commercial products sourced through multiple manufacturers, distributors, and fulfillment partners. Because product types and supplier arrangements differ, return eligibility is determined by the applicable product and order terms.

Before ordering

Please review dimensions, specifications, quantities, packaging units, finishes, and compatibility before purchasing. For large, specialized, customized, made-to-order, or bulk purchases, contact us if you need written confirmation of return terms before placing an order.

Requesting a return or cancellation

Email info@martineprocurement.com with your order number, the affected items, and the reason for your request. We will review the request against the order’s applicable terms and advise you of the available options and next steps. Do not ship merchandise back before receiving return instructions.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or different from what was ordered, contact us promptly with photos, the shipment details, and your order number. We will coordinate review with the fulfillment partner and provide the applicable remedy in accordance with the order terms and governing law.

Items with special conditions

Made-to-order goods, custom or personalized items, installed or used products, hygiene-sensitive merchandise, clearance or one-of-a-kind items, and certain commercial equipment may have restricted or unavailable change-of-mind returns. Any exclusions or fees must be evaluated against the terms disclosed for that purchase and applicable law.

Freight and handling charges

Where a return is authorized, any applicable return shipping, freight, restocking, or handling charge will be communicated for your review. Responsibility for charges may differ for a discretionary return versus an incorrect, damaged, or defective shipment.

Refund processing

Where a refund is approved, we will confirm the refund amount and method. Processing times depend on the payment provider and any necessary return inspection or supplier verification.